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By making a booking with Skippers Cove Resort, you agree to the following Terms & Conditions. Please read carefully as these outline the standards and expectations for all guests during their stay.
Reservation Payment
Reservation payment is due 14 days before arrival, or 30 days before arrival for stays during peak periods. If you book within the 14 or 30 day window, full payment is required at the time of booking.
We accept payment by credit card, debit card, and bank transfer. A surcharge applies to all card transactions.
Cancellation & No-Show Policy
Payments are non-refundable and bookings cannot be amended if a cancellation or change is made within:
• 14 days of the scheduled arrival date for all standard booking periods.
• 30 days of the scheduled arrival date during peak periods, including:
– December and January School Holidays
– Easter School Holidays
– September and October School Holidays
We strongly recommend that guests obtain appropriate travel insurance to cover unforeseen changes or cancellations.
Check-In & Pre-Arrival Requirements
Digital pre-check-in is required for all bookings and must be completed prior to arrival.
A valid government-issued photo ID is required for the primary guest at check-in.
Reception hours are Monday to Friday, 9:00am to 3:00pm. Reception is closed on weekends and public holidays.
Check-in time is from 2:00pm.
Guests arriving outside Reception hours who have completed their pre-check-in requirements will receive key collection instructions on the day of arrival.
Early check-ins cannot be guaranteed. Outside peak periods, early check-in may be available on request, subject to availability. Fees may apply.
Guest Requests
While we do our best to accommodate preferences such as villa location or style, these cannot be guaranteed.
Guest capacity
Maximum occupancy is:
• 2-bedroom apartment – 4 guests (including children)
• 2-bedroom Riverview apartment – 5 guests (including children)
• 3-bedroom apartment – 6 guests (including children)
Requests for additional guests will only be considered at Management’s discretion and may incur an additional charge.
Exceeding the permitted occupancy may result in termination of the stay without refund.
Car Parking
Each unit includes one undercover car space. Registration of the vehicle parked on resort grounds must be provided at check in. Additional vehicles can be parked on surrounding streets.
Guest Age Requirements
All guests must be over 18 unless accompanied by a parent or legal guardian.
School-leaver/schoolies bookings are not accepted. Entry will be refused and payments forfeited.
Behaviour & Conduct
Skippers Cove Resort provides a safe, peaceful and family-friendly environment.
Disruptive, aggressive or excessively loud behaviour is not tolerated. Running, jumping, dive-bombing or unsafe behaviour in or around the swimming pool, spa or common areas is strictly prohibited.
Quiet hours apply from 9:00pm to 7:00am.
Breaches of the Resort By-Laws, failure to follow reasonable directions from Management, or behaviour that disturbs other guests may result in immediate eviction without refund.
All guests and visitors must treat resort staff with courtesy and respect at all times. Disrespectful, abusive, threatening or aggressive behaviour towards staff will not be tolerated.
Smoking & Vaping
Skippers Cove Resort is a strictly non-smoking property. Smoking is not permitted anywhere on resort grounds or inside units. Guests found smoking will be charged additional cleaning fees and may be evicted without refund.
Check-Out & Departure Requirements
Check-out time is 10:00am.
Late check-outs cannot be guaranteed. Outside peak periods, late check-outs may be available on request, subject to availability. Fees may apply.
Late check-outs must be arranged with Reception prior to the day of departure.
Guests are required upon departure to:
• Load and start the dishwasher.
• Remove all rubbish from the apartment.
• Ensure all doors and windows are closed and locked.
• Return all apartment keys to Reception, or key drop box.
Failure to meet departure requirements may result in additional cleaning charges or replacement charges for lost or unreturned keys.
Housekeeping
To maintain affordable accommodation rates, apartments requiring cleaning beyond the standard departure clean may incur additional housekeeping charges.
Failure to load the dishwasher and remove rubbish from the apartment will incur a $60 departure cleaning fee.
Lost Or Unreturned Keys
Apartment keys remain the responsibility of the guest throughout their stay.
All keys must be returned to Reception or key drop box upon departure. Lost or unreturned keys will incur a replacement charge of $50 per key.
Collection of apartment keys constitutes acceptance of the Resort’s Body Corporate By-Laws, Rules and Regulations, and these Terms & Conditions.
Extra Cleaning / Damages and Loss Of Property
If the apartment is left in a state that requires extra cleaning on departure, a charge will be added to the guest credit card determined on the amount of cleaning required over and above the normal departure clean.
Guest will be liable for payment of any charges incurred by any guest together with all replacements & necessary costs for any damage or loss to the apartment & its contents or the Body Corporate property caused by any guest/occupant.
Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property that a Guest may sustain while on the complex.
Kayaks, Pool & Waterfront
Guests wishing to use the resort kayaks must first complete and sign the Skippers Cove Resort Kayak Waiver Form.
Once the completed waiver has been received, Reception will provide the access code to unlock the kayaks.
Guests acknowledge that they use the resort kayaks entirely at their own risk and confirm they are competent to operate the equipment safely. Life jackets supplied by the resort must be worn at all times when using the kayaks.
There is no lifeguard on duty at Skippers Cove Resort. Guests use the swimming pool, spa, beach and waterways entirely at their own risk. Children must be supervised by a responsible adult at all times.
BBQS
In accordance with the Body Corporate By-Laws, gas BBQs are not permitted on balconies, decks, courtyards or any common property within the resort.
Animals
Animals are not permitted except for registered assistance animals under applicable legislation.
Any unauthorised animal on the property may result in eviction and a minimum $350 cleaning and pest treatment charge.
Compliance With Resort Rules
Guests must comply with the Resort’s Body Corporate By-Laws, Resort Rules and any reasonable direction provided by Management.
Failure to comply with these Terms & Conditions, or continued breaches following a warning, may result in immediate termination of occupancy without refund.